Application Specialist

Skills: HIS application implementation, Product Demo, Configuration, Training end users, Post go Live Support
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Role type

Full-Time

Location

Ahmedabad - Offsite

Experience

3 - 6 years

Product Area

iPatientCare HIS

Job Description

Are you experienced in implementing Hospital Information System (HIS) to hospitals within India or abroad? If YES, then here’s an exciting opportunity to partner with hospitals and have them use iPatientCare HIS!!!!

AssureCare is looking for a talent who aspires to grow in a fast-paced HealthCare IT organization in a Application Specialist role. We invite you to go through below job profile for “Hospital Information System (HIS) implementation” and willing to travel across the globe based on project requirements.

Key Responsibilities

As part of job, Application Specialist would be expected to be responsible for following major contributions:
(a) Demonstration of iPatientCare Modules to users
(b) Finding out user’s preferences and configuring or setting-up the software as per the user’s preferences
(c) Training to users and system administrators
(d) Post Go-live Ongoing Support.

  • Product Demo: Application Specialist will undergo iPatientCare product training and conduct product demos to users.
  • Configuration means customizing and preparing the software as per requirement and implementing it within set timeline. All configurations have to be done as per defined workflow and standard checklist of post-go live. As an implementation specialist, you will have to develop, and monitor the implementation plan in accordance with contract agreement to meet customer expectation.
  • Conduct training sessions and train the end-user on iPatientCare software application usage as per training plan and configuration checklist.
  • Post Go Live Support includes:
    Trouble-shooting and problem solving. Typically, our customers contact us by either entering a ticket in our Web based issue tracking system or calling our Call Center. Our Tech Support Manager will assign tickets to Application Specialist and route phone calls to you depending on your training and certifications achieved. The first part of the job will involve understanding a customer’s complaint and analyzing it thoroughly to diagnose the EXACT problem. This is called trouble-shooting and will take you time to achieve proficiencies but anyone cannot perform on this job without becoming very good at this skill. The second part of the job will involve working with our engineering and professional services team to find out the suitable solution to the problem you have identified.

 

Skills & Qualifications

  • Experience of working for hospital and clinical modules
  • Experience of working with leading EHR or HIS vendors
  • Excellent English communication (oral and written) skills
  • Excellent listening abilities including understanding user accent and the concerns being reported by users
  • Ability to plan, organize and prioritize multiple post go live and training to meet deadlines and complete tasks in an accurate manner
  • Must be prompt in attending calls and make follow up call to the customers as and when required.
  • Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision.
  • Extremely detail-oriented and analytical thinker.
  • Able to interface directly with cross-functional teams.
  • High level of proficiency with Microsoft Office productivity suite.
  • Strong work ethics and positive team attitude.
  • Post Graduate/Any graduate in Computers

Additional Skills

Understanding of the US healthcare industry.

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Equal Opportunity Statement

AssureCare® is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internship. AssureCare® makes hiring decisions based solely on qualifications, merit, and business needs at the time. Furthermore, the Company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.