Technical Support (AWS)

Skills: Manage core AWS services like EC2, S3, VPC, IAM, Lambda, Route 53
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Role type

Full-Time

Location

Ahmedabad - Offsite

Experience

1 -5 years

Product Area

iPatientCare product suite

Job Description

We are seeking a highly motivated Technical Support expert in AWS Administration to manage the administration of our AWS cloud environment. The role requires a hands-on experience in AWS cloud-based services with a focus on providing L2 support for cloud operations. This role involves collaborating with cross-functional teams and leadership as and when required.

Key Responsibilities

  • Manage core AWS services: EC2, S3, VPC, IAM, Lambda, Route 53.
  • Assist in the implementation of AWS cloud infrastructure, focusing on security, performance, and cost optimization.
  • Troubleshoot AWS-related issues, including connectivity, instance health, and storage concerns.
  • Analyse cloud logs and provide root cause analysis for outages or failures.
  • Manage OS updates for AWS instances (Windows).
  • Implement and manage cloud security practices using AWS services like IAM, Security Groups, and CloudTrail.
  • Monitor AWS resources for optimum performance and availability.
  • Assist in the setup and management of hybrid cloud connectivity (VPNs, Direct Connect, DNS, load balancing, and firewalls).
  • Support backup and disaster recovery processes for AWS environments
  • Set up monitoring tools like CloudWatch, AWS Config for health and performance metrics.
  • Knowledge of security best practices (KMS, WAF, Security Hub).
  • Understand AWS cost management and resource optimization.

Skills & Qualifications

  • 1-2 years of hands-on AWS experience.
  • Basic knowledge of hybrid cloud (on-premises and AWS).
  • Ability to follow standard operating procedures and document cloud changes.
  • Excellent troubleshooting skills in cloud environments.
  • AWS Certified Solutions Architect – Associate (preferred).
  • Strong communication and collaboration skills.
  • Effective team player with minimal supervision.
  • Attention to detail and solid documentation skills.

Additional Skills

Understanding of the US healthcare industry.

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Equal Opportunity Statement

AssureCare® is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internship. AssureCare® makes hiring decisions based solely on qualifications, merit, and business needs at the time. Furthermore, the Company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.